Refund policy

RETURNS & REFUNDS POLICY

30-Day Return Window

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • Item must be unused, in original condition and packaging
  • All tags (if applicable) must be intact
  • Proof of purchase is required

Change of Mind Returns

We accept change of mind returns under the following conditions:

  • Return request must be submitted within 30 days
  • Customer is responsible for return shipping costs
  • Original shipping costs are non-refundable
  • A restocking fee may apply where applicable

How to Request a Return

To start a return, contact us at:

furhubaus@gmail.com

Include:

  • Order number
  • Reason for return
  • Photos (if item is faulty or damaged)

Returns must be approved before being sent.
Items returned without approval will not be accepted.

Return address will be provided upon approval.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Faulty
  • Incorrect

You must notify us within 7 days of delivery.

We will assess the issue and provide a suitable resolution (replacement, refund or store credit).

Non-Returnable Items

We do not accept returns for:

  • Personal care items
  • Perishable goods
  • Custom or personalised products
  • Hazardous materials
  • Gift cards
  • Clearance or sale items

Exchanges

We do not offer direct exchanges.

To get a different item:

  1. Submit a return request
  2. Once approved, place a new order

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are processed to your original payment method
  • Processing times may vary depending on your bank or provider

Australian Consumer Law (Important)

Nothing in this policy excludes your rights under Australian Consumer Law.

You are entitled to a replacement or refund for:

  • Major faults
  • Items not as described
  • Items that do not do what they are supposed to do

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at furhubaus@gmail.com.